Staples Rebate Center - Frequently Asked Questions

 

Questions

  1. Help, I lost my receipt! How can I get my rebate?
  2. Is it best to send a copy of my receipt and hold onto the original?
  3. What does it mean if I'm asked to send the original "UPC"?
  4. I forgot to send in for my rebate and it has expired. Can I send it in late and still receive my rebate?
  5. I went to a Staples store and they advertised a rebate for a product I bought, but they didn't have the rebate forms! Am I out of luck?
  6. How do I check the status of my rebate?

Answers


1. Help, I lost my receipt! How can I get my rebate?

Not to worry. We've come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint your receipt, especially if you paid with a credit card and know the exact date of your purchase.

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2. Is it best to send a copy of my receipt and hold onto the original?

You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. Again, if you send your original, always keep a copy for yourself. For purchases at Staples Stores you must send in the Original Rebate Redemption Form printed from the cash register at Staples Stores and the Original rebate receipt. For purchases at Staples.com send the ORIGINAL packing slip that is enclosed with your purchase as your receipt.

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3. What does it mean if I'm asked to send the original "UPC"?

This means you will need to send the product barcode, usually found on the packaging. But some boxes may have several different barcodes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.

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4. I forgot to send in for my rebate and it has expired. Can I send it in late and still receive my rebate?

Promotions such as rebates are carefully planned for very specific time frames. If the postmark date has passed for your rebate, unfortunately you will not qualify. Rebates are special because they aren't offered all the time - so check your dates and apply promptly!

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5. I went to a Staples store and they advertised a rebate for a product I bought, but they didn't have the rebate forms! Am I out of luck?

Not at all. Most leading manufacturers will have web sites that list the rebates and offer the forms for you to download. You can also search our database to find your rebate here at the Staples Rebate Center.

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6. How do I check the status of my rebate?

It's good idea to keep copies of the rebate paperwork you've mailed. When you're ready to check on your rebate, you should find a toll free number printed on the rebate form. Simply call and ask about your rebate. If you are online, you can use our rebate tracking to check the status of the rebates we carry.

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